ticket system down?

B

Bishopsoftware

Guppy
response from jodo:

Hi. This is the qmail-send program at mail.m****here.biz.
I'm afraid I wasn't able to deliver your message to the following
addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<cerberus@hspherehelp.info>:

--- Enclosed are the original headers of the message.

is the system down?
 
IP: 63.236.237.194
Queue: Support
From: bishopsoftware@yahoo.com
Subject: dbo.owner permissions
Timestamp: Wed, 15 Jun 2005 08:08:10 -0400

Your new ticket has been sent successfully. Thanks for contacting us!



and the reply later:

Hi. This is the qmail-send program at mail.m****here.biz.
I'm afraid I wasn't able to deliver your message to the following
addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<cerberus@hspherehelp.info>:

--- Enclosed are the original headers of the message.

Forwarded Message

Subject: dbo.owner permissions
To: techsupport@jodohost.com
From: bishopsoftware@yahoo.com
Date: Wed, 15 Jun 2005 08:08:10 -0400
 
We are working on this, and will update you soon when it is fixed. Meanwhile you can contact support thorugh livechat for assistance.
 
Any ETA on this? It's been at least 11 hours now..
My VPS account has been down for 8 hours and for some reason that problem isn't fixed yet either, even though it normally takes support less than 15 minutes to fix it when I bug them on live support?
 
use live chat

The helpdesk system is down and we are trying to get Cerberus support to fix it but they havent responded yet. I have no ETA
 
SubSpace said:
My VPS account has been down for 8 hours and for some reason that problem isn't fixed yet either, even though it normally takes support less than 15 minutes to fix it when I bug them on live support?
Click to expand...

Your VPS has already been fixed a while back.
 
That is because psoft has no info on migrating the VPS IPs, and it is presenting a big challenge, I don't think they ever planned for such on VPS.
 
Hmm? The IP was already migrated.
It was just the account being broken in the same way as happened 30+ times before :rolleyes:
 
Ah, sorry, there is a backlog of non migrated, and psoft is working on them, one at a time. We are quite off topic now...
 
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