CF Module - OLD reseller plan

C

cc9

Perch
I just looked at the Reseller Price section in my CP, it said CF Module Free 4

It was NOT there before! somebody pls explain, are we going to be charged for overage CF module now? this was not the original plan. the old plan said Unlimited CF module when I first signed up!
 
cc9 said:
I just looked at the Reseller Price section in my CP, it said CF Module Free 4

It was NOT there before! somebody pls explain, are we going to be charged for overage CF module now? this was not the original plan. the old plan said Unlimited CF module when I first signed up!
Click to expand...

Old plans should not have a Cf price, new ones do.
 
Stephen said:
Old plans should not have a Cf price, new ones do.
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like I said it was not there before, but it is now.

I just want to make sure that my account (old plan), signed up 2.5 years ago, does not get charged for CF overage
 
we will check our old packages page, and will do the needful as soon as possible.
 
We regret for the inconvenience.

We have now corrected the error in old Reseller plans cluster 1 :-
(Lite host / Value host / Sliver host / Gold host / Platinum host )

Hsphere will suppose to refund the charges automatically after it run automatic billing on our servers.

However, we advise you to check your billing statements after 12 hrs. and update [email protected], if you donot receive the automatic refund; we will refund the charges manually.

Please feel free to contact us for any further assistance.
 
I am on the old plan and have been charged (overcharged) for the CF Module for the first time ever on last months bill.

I have sent an email regarding this issue on 26-DEC-08 and another today and still no action or reply.

I'm sure this can be resolved, but a little communication from the billing department would help. :)
 
manopb said:
I am on the old plan and have been charged (overcharged) for the CF Module for the first time ever on last months bill.

I have sent an email regarding this issue on 26-DEC-08 and another today and still no action or reply.

I'm sure this can be resolved, but a little communication from the billing department would help. :)
Click to expand...

I will fwd this to them for investigating, but I do want to make it clear if old clients upgrade to the newest plan with the slight increase in disk space and bandwidth, it will be on a plan having CF costs per domain.
And configured as this:
http://jodohost.com/reseller.asp

This plan was the one before and it had CF charges for people signing up for it, but the resource levels were upgraded for all on HD/bandwidth.(So basically the same plan with exemption of Cf charges)


http://jodohost.com/sept08/reseller.asp


This is the oldest documented plan:
http://jodohost.com/sept08/reseller-old.asp
 
Stephen said:
I will fwd this to them for investigating, but I do want to make it clear if old clients upgrade to the newest plan with the slight increase in disk space and bandwidth, it will be on a plan having CF costs per domain.
Click to expand...

I have not upgraded and actually no changes were made with the two resold accounts, except for this recent added charge happening.

Thanks Stephen your help is always welcomed. I look forward to hearing back from billing so this can be squared away. :)
 
As per billing they have executed all the requests they received for CF over charges. Please send them email with your account id, or user name they will update you as soon as they receive your details.
 
I have now sent 3 emails on 26-DEC-08, 15-JAN-09, and 17-JAN-09, all to billing @ jodohost.com (without spaces).

Please see reseller support ticket HOW-19789-345

This ticket contains all the info sent in the emails.

:)

Thank You for your support.
 
The issue has been resolved, but no email was ever received from the billing department regarding the issue.

:)

Thanks for the support.
 
Billing has replied your email 2 times, kindly check your SPAM box and let us know if we can help you further.
 
Gurmeet said:
Billing has replied your email 2 times, kindly check your SPAM box and let us know if we can help you further.
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That was my point nothing was ever received in my Yahoo account from billing at all, inbox, spam folder or otherwise.

I always receive emails from support and sales, but it is possible those 2 emails were blocked by Yahoo mail before ever getting to my account.

:))

Thank you for your support.
 
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