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Hi I have submitted couple of tickets today. There has been no response still.. is there a holiday ? Indian

I have been getting complaints from a client who recently chose us for hosting their EDUCATIONAL Website. The site is loaded on WIN1 and it uses ASP.NET The loading time of the site is pathetic and the client is not happy at all. I have submitted a ticket too Are anyother reseller...

Yes, we didnt expect such an outage from JODO. It left everyone in the dark.. Will the SLA apply for this ?

Would be glad if you could list out the precautionary steps taken by JODO to tackle this sort of attack...

Seems to be a Gumblar Attack. I hope we are safe with JODO on this. Many other HOSTS are badly affected. Gumblar Q&A What is happening? A multi-stage series of compromises is delivering malware that attempts to redirect Google search engine results (SERPs). Visitors who encounter...

Stephen I understand your point. But please make sure the TECHs put an extra eye on replying tickets. hope my issue is solved soon Indian

[JWVPS#DRJ-fyt92-011] error reg the above is the ticket I submitted 5 hrs back.(reg. ms-sql and backup of a db) Since I didnt recv any reply, I updated by reminding the support and the reply i got was shocking From: Praveen Kumar Pandey [mailto:[email protected]] Sent: Wednesday...

Well, this seems to be a BIG HURDLE for the clients and they are already pointing out other hosts Supporting this. Jodo needs to do something on this Indian

I am here again... the RESPONSE TIME is getting us into trouble.. There have been THREE tickets we created at different intervals today. But none has got answered.. Iam scared to resell your VPS plans.. plz help

Stephen, If you ready my post clearly, you will see that, Iam WORRIED much about the RESPONSE Time and the METHOD wherein we have to ping Live chat everytime to get a RESPONSE for a ticket. the SUPPORT RESPONSE time is the key to survive for us in this competitive market. Hope iam clear..

Follow up on this post - after a long time. We were supplied with a new VPS node and all is perfectly working now. The only thing was - FULL INDEXING feature. It was NOT supported by Plesk version installed and hence we have to use the SHARED SQL Server. No issues. But still, any...

Thanks for the reply. Basically, this is a VPS we took for a CLIENT and they seem to have no idea about the MANAGED and UNMANAGED. Anyway, we have now clearly forwarded the REPLY what you have sent and looking forward to see things back to normal Indian

Iam here again to inform the management that the VPS Support is POOR. The response time is getting LONG day by day..and we are suffering a lot. We are NOT talking of CODING errors which is our fault..but normal maintenance or PLESK errors that has to be taken care here. We got a mail...

To be specific, users connecting thru BSNL in Hydereabad are finding issues accessing the sites Indian

Hi You are right. I was also most content with their support. But iam only worried abt the response times. At times, you require EMERGENCY support for sites that go down. When it takes a day to reply for these kind of stuff, CLIENTS will not stay. Thats where the RESELLERS like us are...

Today, there are complaints from clients from ONE particular location that sites are inaccessible JH has to take immediate action on this Indian

Since you have mentioned, few tickets when replied donot get on top, Today, I have created a new ticket NSU-57125-618 This is again a problem on the site but there is still NO reply Surprisingly, LIVE CHAT too shows this message : All operators are currently assisting others. Thanks...

THe APplication POOL problem is not on a VPS but its on the RESELLER A/c we have here

GM! I am a windows reseller and also a VPS customer. I want to post a common problem with the SUPPORT TEAM. The response time for the TICKETS are very slow. Take for eg. AN #BCX-11897-872 This is reg. an APPLICATION POOL Error and it is happening regularly. I got a reply from...

Iam facing the exact problem in INDIA (while accessing thru BSNL) This was happening to a site few weeks back. now, today morning, one site is having this problem JH needs to find a way for this Indian