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I'm confused on what we have to do to see the files again. Can you post a step by step process here or someplace that explains how to do this through h-sphere? Sorry for the inconvenience but the clients are complaining and I want to make sure we don't screw anything up. Thanks.

We are getting complaints that all FTP files have been erased for certain clients. Our biggest complaint comes from a client that hosted their files on win14.m****here.biz. All their client info that they stored on the FTP is gone. I submitted a ticket but this is a big deal and we need this...

Reseller CP Down? Is anyone else having trouble with the reseller control panel? The page isn't coming up for me on multiple browsers so just curious. https://cp.m****here.biz/psoft/servlet/psoft.hsphere.CP

We have been getting this on and off for the last 2 days when trying to access our webmail on mail4: 500 - Internal Server Error It's currently down now. Can someone look into this? Thanks.

I submitted a ticket but there is no response yet to this very urgent issue. For some reason one of our client's sites is simply blank. The domain is removed. I confirmed all of the files are there and we haven't made any changes. Can someone wake up the ticket team and look at this? The client...

I have written about this problem over and over, but it seems like nothing is being done. Almost once a day, we get blacklisted from Comcast and have to go through their online process to get unblocked. It is to the point where we are ready to leave Jodo and take all of our accounts with us. Can...

I have a database file that I wanted restored to one of my accounts, but the file is too big to attach to a ticket (1.5MB). Is there any way I can email this file and have it restored?

I just got an email back from Comcast that our email is being blacklisted again for spam. We are on mail4. Can someone please take a look at this? Thanks.

One of our clients is setting up SSL through GoDaddy and one of the questions they ask is what web server software we are using. Can someone tell me if the reseller accounts use IIS or Apache? Our account is under bassodesigngroup.com. Thanks.

We have been getting a ton of requests lately for business email hosting with mailboxes from 100MB - 1G and 25MB attachments. Is this something Jodo offers or is planning to offer anytime soon? We have a reseller account now but I hate the idea of spreading a client between two hosts. One for...

I am getting messages from Comcast that our mailserver has been blacklisted. I can submit a request to Comcast with our mail server IP to be taken off this list. Where can I find the mail server IP? I checked throughout hSphere but couldn't find it. Thanks.

For some reason, it seems that Webalizer stats are being turned off randomly on my domains. I have received 3 calls in the last 2 months from clients who go to check their stats, and notice complete months missing. I have not changed anything with their sites when this happens. Can someone tell...

This just started happening a couple of days ago. Whenever I FTP files to any of my accounts under my reseller plan, the original file is overwritten, but the old file is saved in the same directory with a "_old" at the end of the filename. This is a problem with some .NET applications and is...

How to we upgrade our reseller account from LiteHost to ValueHost? Ticket or send an email to the sales staff? Will there be any downtime for us because of this? Thanks.

This just started happening yesterday. When I send an email using my account, the email gets to where its supposed to go, but then a couple of hours later, I get a failure notice that says it failed and it looks like it tried to send it to tons of different people. I scanned and I don't have any...

Anyone?

We have a new client coming on board with us from a different host and server, so we are setting up their account now getting ready to move them over to us. After we created the account in our reseller panel, all emails we send to them from our account are getting directed to their new account...

One last question, and you might not know the answer...Can I register the certificate for the client or will they have to get it themselves? I'd like to just be able to build it into my price and do it for them.

So is the Turbo SSL certificate good enough for an online store?

I am looking at buying an SSL certificate for one of our clients and was wondering if the Turbo SSL from GoDaddy is what I should go for or do I need one of the more expensive certificates? Will there be any trouble installing these certs on the domain?