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Even if they add another domain under an existing account number?

Hello, How can I make sure that a clients new website will be on a different server than his existing web site? TIA

No one ever told me that I was supposed to enable this in our plans. It would be nice if your other representatives knew this as well.

I guess I am confused since the control panel has a place to select an alternate support system and I have. Why does it not work when a customer uses the control panel to create a ticket? Is this perhaps something that has been fixed in the 10+ patches that have been released since our version...

The ticket number is TUY-88191-365.

Hello, I have a customer that needs to renew their SSL certificate. When he went to renew it asked for a CSR, I do not see how you can generate a CSR from the control panel when a SSL certificate is already installed. Any ideas?

Hello, I signed up for the anonymous support a few months ago. I had a customer create a ticket today and it came in from the old support system. I looked at my admin control panel and it is setup correctly. I created a ticket and got the following response... "Your Client has send ticket...

Hello, I had a prospect email us a few questions today. 1) Can I allow a developer to register his own COM object? It reads from local data (no writing) and returns strings. 2. Can we support any kind of online community? If so, what type? Anyone care to give me JH's stand on these...

Noticed PSoft released patch 8 for 2.5 and it has improved security.

ping?

I am using POP3.

Hello, Our emails are not being removed from JH servers once we receive them via Outlook 2003. I looked and we do not have it setup to keep a copy on JH servers in OL 2003. Any ideas how to fix this? Thank you in advance.

Hello, Are you supposed to be able to see other resellers in the Cerberus Helpdesk? Because I can see like 5 other resellers when I logon. Any ideas?

Noticed that PSoft has released yet another patch to version 2.5. 23 Nov 2006 2.5 Patch 7 (2.5.723.20061123) How many have to be released before we get an upgrade installed?

Hello, I am trying to figure out what path to use for a ms access database that is below the root in a directory name databases. "Provider=Microsoft.Jet.OLEDB.4.0;Data Source=C:\DATABASES\tracking.mdb;Persist Security Info=False" I tried this and it did not work. Any ideas?

Hello, I added a new plan in the control panel. How do I add the new plan to an existing group? Thank you in advance.

Hello, How do you select files to undelete them from the trash bin in the control panel (windows)? I clicked the restore button, but it says I need to select files to restore first, I do not see how you select various records. Also how do you restore them to a different directory...

Ranjan, I just opened a ticket ELZ-93544-422. Thank you in advance.

Hello, We have a new client that just switched their domain to us. They can access their website with domain.com, but not with www.domain.com. Although they have the alias in their control panel. Also when you type the instant domain alias in the browser you get directory listing denied...

Anyone use a specific captcha for asp classic? Thank you in advance.