Search results

i've got a client with a bunch of subdomains (sub.mysite.com, sub2.mysite.com) under an active main domain (mysite.com) on one account. This client now needs to move over a coldfusion site that, ideally would take over the main domain (mysite.com), but I know that's not an option without...

[Takes deep breath.] Okay, maybe I'm just too testy. Thx as always for quick responses here -- reassuring to know that someone is on top of things. :rain:

Steven, Point taken. It's now 12:22AM EST, and SMS messages are once again trickling in with site alarms for a bunch of the sites I have hosted with Jodohost. Sure enough -- they're all down. Now, I can do what I normally do here (and have had to do an alarming number of times since November...

It would be *very* helpful if jodohost techs could use the network outtage threads to inform us of known network outtages in real time, rather than long after the fact, particularly if and when live chat or other means of intelligent updates are offline. It's incredibly frustrating to have...

So, what has happened to live chat? The link is gone from the homepage of jodohost (though your main support page still claims that's where the link is to be found). In a thread from January, Manish says that livechat is back up after having been down for a while, and that the new URL is here...

perfect, that was the missing piece. thx as always.

That sounds right, and in e.g. smartermail and other mail servers that's easy enough to configure, but I don't see the option in hsphere's mail system. There's nothing under the parent domain's mail settings that allows me to establish a slave domain that's authorized to use the parent's MX and...

If my client's site at olddomain.com moves to newdomain.com and I wish to still catch traffic to the old site, I can simply delete the old site from hsphere, and then re-establish olddomain.com as a domain alias under newdomain.com. So far so good. But what exactly happens to mail in that...

Thx, Stephen -- not sure what happened. I pulled a recent backup that had all the '08 data, so everyone is happy, but I think I'll be setting them up with a google analytics package or something with a little more horsepower from now on...

Can anyone explain the log file setup on reseller packages? I thought log files were overwritten on a rolling basis (on my VPS I believe it's three months out), but it appears that my client's site has had log files reset completely on 1/1/09, along with the back history of webalizer data --...

For weeks now i've seen intermittent outtages of sites on web1 on cluster 2; every time i try to find out what's going on I get the response from your techs that "nothing is wrong on jodohost's end, must be on my end" -- or I'm told that "there was a problem, but now it's fixed." But that's...

A client of mine complains that he's seeing bounces from an email recipient. I've checked blacklists, and my mail server's IP does not show up. The bounceback says: What does this mean? Is it just the recipient's ISP that's loopy? I don't think it's an SPF issue -- that would have given a...

e.manager Server Aliases?!? Bingo, I never knew I had to do anything there... never done so before, but sure enough: there was a whole bunch of new servers sitting unconnected. I also went in and looked under DNS manager and found that there was a missing instant alias entry for web2... however...

Stephen, Yep -- the index files are set to load, but nothing changes. What's really odd is that if I upload a file -- e.g. helloworld.html -- and try to reach that specific file with the instant access domain name, I get a "file not found" error. It's like the site is just completely...

I've got a similar issue, though the error I'm getting is a blank screen w/ Directory Listing Denied This Virtual Directory does not allow contents to be listed. I've turned the instant alias on and off and messed with all the index file/listings settings under the domain -- nothing changes...

A client of mine is complaining that phpmyadmin access is slow and unreliable: Now, as far as I can tell, the server is fine and the site in question is running okay; moreover, I can get to the db with a mysql client just fine. I can't recreate the problem -- every time I follow the path the...

I know this has been answered time and time again by our beloved admins, but: how do I figure out which particular server(s) my reseller account sites are sitting on? It's not immediately obvious anywhere in the main admin panel or within the individual account admin panel. Sorry in advance...

Just a thought FWIW: why not spread the load by signing up for a second account on another server that would handle just the images (and possibly your CSS file)?

Uh, WTF? Since when did we start getting spam in the jodohost support forum?!? Mods, can you track down an IP and get mr. ant-shopping zapped forever?

A client of mine recently changed their domain name. For a while, we simply had the new name forwarded (via the registrar, not thru an hsphere DNS setup) to the existing name, but now that we're good to go live with the new name, I've mirrored the content of the site to the new domain name in...