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I have put in a ticket a couple of weeks ago, but I wanted to pass this along to the forums and see if I can get some feedback. Basically I have client that cannot reliably upload to server at Jodohost. 80% of the time he gets a failure where the bytes per second go from a respectable rate...

I was looking at the one domain and he didn't have anything set with 777. Most folders are 755. Most files are 644 or 744. Of course that is generalized findings... but I don't see anything with 777. I do see something strange. The owner of the folders and files says 540 and I don't know...

Ok... here is an update. I found the injected code in the wp-content/themes/themename/index.php and some of the footer.php files. And this looks to be in every single domain. As well as the cp folder directories listed earlier. I think deleting the CP folder (and root index.html)...

Customer has multiple domains that appear to be hacked and contain malicious links. Here you can find info on this: Go here http://www.unmaskparasites.com/security-report/ and then put in domain jamestippins.com and you will see results. Then the suspicious link shown can be examined via...

I found one site that said to use an .htaccess file with the following: RewriteEngine On RewriteCond %{HTTP_HOST} ^yoursite.com [NC] RewriteRule ^(.*)$ http://www.yoursite.com/$1 [L,R=301] Is this correct for the mydomain.com to www.mydomain.com? If so do I remove the server alias...

By the way... I notice in the DNS there is an A record for mydomain.com and an A record for *.mydomain.com I also see in the web service for mydomain.com a server alias called www.mydomain.com. So with my original questions please describe all changes needed. Thanks

Have a linux account and need to know how to avoid duplicate content. I would like to know how to do the following: 1) If I wanted www.mydomain.com to be the way everyone gets to my site how do I make mydomain.com permanently redirect to www.mydomain.com so google only sees one site... not...

Now I'm not saying that is why this one client above is not getting his email to go through... just saying this client is getting a large number of his emails not making it through to his clients and one of his technical clients pointed to that in the DNSReport. Ultimately we just want to know...

I have several clients that have been hounding me (rightfully so) about their outgoing email randomly not making it to the recipient. Usually it is to corporate sites, but we did a check using one of the DNS Report systems and got the following error: An I.T. guy was nice enough to try and...

I have a client that can send email via MAIL5 (SMTP) and can successfully connect via POP3, but know mail is getting through to him. I have sent several and they never make it through... can check via web mail and they are not visible there either. Possible backup on DSPAM???? Tried posting...

We have experienced the same thing with MAIL5. We can send, but are not receiving any new mail.

I need a follow up on ticket CFP-37271-840 please... haven't heard back since my last update to the ticket on Oct 10th at 11:42. Thank you.

I was just having to revisit the antispam solution here at Jodo and find myself not 100% clear on the whole process. Was a document ever created that clearly defines the whole process? Thanks

I responded in the Ticket... he got it. We are leaving the ticket open as there is still an issue with the failing backups via the account backup options in the CP. However the manual backups will get the client through this phase of things. Thanks.

Thanks... I needed the domain data compressed... it was just copied to a backup folder, but I have updated the ticket. No need to further track that here... however I want to make sure the initial problem with the account backup not working gets fixed. Thanks.

Can I request tech support or yourself do the backups as they are getting lost using the method you are mentioning. They were familiar with the account backups method. Greg

I have a client trying to use the account backup feature in the CP to backup their domains and mysql databases and all of them are failing. This may be related to the CP, but need to get confirmation on this. Ticket KOR-12599-905 Thanks

Mail4 now has a backlog or something as the client is sending emails and they are not being delivered in a timely manner. They are taking about 20 minutes at the moment. Could someone provide feedback please.

Hopefully I will have all the information by tomorrow (Wed). Thanks

I posted this at the same time as I did the ticket as I didn't know how long the response time was for the ticket so I wanted to make sure someone saw this as the customer is all over my ass about it... and hopefully a fellow Jodo client may have ran into this issue themselves. So I did NOT...