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What does that really mean for clients on web5? I know I am on the original reseller plan and on the older servers, but are we being penalized? Or limited more than others?

It is back to normal now... or at least feels like it. There use to be a status page where we could see utilization... but since I can't see that I can't provide any addition feedback as to what was causing the slow down. Support responded and said: The slowness stopped right after...

I have a customer on web5 that is loading very slowly. Is anyone else having an issue on this server? Submitted ticket: DCZ-35897-370

I had him reset his cable modem and router and now everything is flowing as it should. Strange!

HR is getting this error from different computer: The error on this machine says ... The connection to the server has failed. Account: 'mail.softechsystems.com', Server: 'mail.softechsystems.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Email from user using his blackberry account: That IP doesn't look right to me though.

Stephen, My client who wasn't working originally was fixed after doing dns change to mail4. But today he has stopped getting emails again. Tried to go to webmail and everything is under maintenance except roundcube... never used it. Tried roundcube and I see the email there and I saw...

Stephen, If you get a chance can you look at my reply just above and let me know if you see a problem in the DNS. I've got to head out, but will be back in about 45 minutes. Thanks, Greg

Hey Stephen, I checked mine again (originally changed on 6/12/11) and it still has the message about the glue A records (See Below). Do I need to do something or is that on your end? Thanks, Greg

Steve, this is the exact problem my client is having. Here is what I sent to support: The support ticket is SUW-41286-858. Thanks

Ok... so the plans themselves are the same price... just the additional items have higher cost. Now... if I switch up to the new plans... will I be moved off of the OLD cluster and onto the newest cluster and new hardware and windows 2008?

I was just going through the email about the differences and I want to make sure I am reading this correct: Am I correct in this... The only downside is if: 1) You use a lot of dedicated IPs 2) You use a lot of sub-ftp accounts. 3) You had VPS's 4) You relied a lot on Catch All and...

Hey Stephen, I am now seeing the following when I do the intoDNS check: I have verified GoDaddy has everything correct based on your images (thanks) and wondering if the above message is something that will go away after some time or if I need to do something else. Thanks, Greg

Thanks Stephen... not an emergency since it is probably the clients fault anyway... but it may be good to just verify. Thanks again.

This guy can't stand to put on MS updates so he may have issues due to lack of updates. I am trying to force him to at least get the critical updates and make sure he isn't so far back that he is missing one of the critical MS updates related to daylight savings. I just got an email back and...

I would put this in the ticket system, but it is not loading up for me at the moment. So let me post here. I have a client that is sending and receiving emailing from his Outlook client and the date sent is either showing up as an hour slow or an hour fast depending on whether it is an email...

Hey Steve, WebShell gave the same problems... it worked once out of 5 times. It would ultimately timeout the upload. Download works fine... but uploads don't... again from this one ISP. Greg

Hey Steve, Great idea... I'll give that a try and see if happens in webshell. At least that will change up the equation a bit. When I get a chance to do that I'll reply back. Greg

Hey what do the question marks represent in the trace route? While the trace route is running (in VisualWhois software) it does seem to pause there before going on. My guess is it is due to some sort of security implementation at that hop. TraceRoute LogFor (64.187.101.31) (FROM Cox -...

Yes... I have gone through all of that with support through the ticket system. I have personally taken over testing so I know the client is not involved. The ONLY ISP that it fails on is Cox and I personally still think it is Cox, but was hoping someone would see something. I am going to go...