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Another update: I looked at the first four accounts that I turned AWStats and Webalizer off and then on again yesterday. No joy... as none of them started to work again as a result. I didn't go through any of the others though. If AWStats and Webalizer will not work and Parallels is unable...

Hi Stephen, A bit of an update from me: Support did respond that they had manually fixed some of the domains in question. Unfortunately as I look again today stats on nearly all of the domains are still not working correctly. At about the same time support was replying I had turned...

Stephen, I should have mentioned that those 2 with 0 are the only ones I know about..other domains on other servers I haven't checked into all of those logs yet.

Hi Stephen, Those two domains that have o in the logs dated 3/9 3/10 and 3/11 are on Win 15 and Win 19 The strange thing about that is those 3 dates on both domains are the only dates that have AWStats updated to show all stats for those same dates.

Hi Stephen, Thanks for the link for Funnel Web Analyzer..very nice! OK let me try and explain what I see and what is different. A few days ago I picked 3 domains that were not working correctly with AWStatas. 2 of those domains had understated Stats in them and one showed none. I...

And right you are Stephen! <smacking forehead with hand> :D

Here's another Alias issue that just happened. I needed to change an existing account from a shared to dedicated IP address for SSL purposes. The account itself already had the Alias in it of: www.psychsense.com which worked fine. After changing it to a dedicated IP address...

I apologize for missing this official thread before and will try and keep issues related to the upgrade within this one from now on. Some of this has been duplicated in other areas of the forums as well as support tickets though at this point. I hope by stating it here it will allow for an...

There's definitely a problem with AWStats compiling data. Here's a result of what I found out from yesterday. All domains had AWStats turned off and then back on again to see if that would clear anything. Domain 1 Win 7 Before resetting showed 0 statistics for March..after resetting still...

Hey George Long time no see! :) Well thanks for cofirming that you are seeing the same thing as me!

Hi Stephen, I went into 3 different domains..turned AWStats off and then turned it back on again to see if that changes anything (but I don't think I will know until tomorrow) Of the 3 I did it on 2 were not showing total amounts of hits visits, etc (but did tabulate some) the 3rd one didn't...

Maybe this is another issue coming from the H-Sphere upgrade? I have checked multiple domains on the following servers: Win 11, Win7, Win19, and Win15. For all of the domains I checked the stats tabulated for March in AWStats shows either no activity at all or else very understated...

Thanks Stephen..the good folks in support were able to get it working correctly! :)

Hi Stephen, Maybe it was the wrong choice of words on my part..and maybe procedurally something has changed for an installation? However in brief summary this is all I ever needed to do to install a cert. 1. Generate the signing request. 2. At that point a temporary SSL would then...

Hi upheaval, How did you make out with this? Something appears to be broken as I am unable to properly install a new certificate as well (something I have done many many times) It appears as if something doesn't work right after the H-Sphere upgrade. It is a cert from GoDaddy..but after I...

I haven't had any problems using GoDaddy certs. $29.99 a year. https://www.godaddy.com/gdshop/ssl/ssl.asp?ci=9039

I had the exact same error using Wordpress on a different IIS/Win server. I contacted support and although I am not sure what they did exactly they were able to correct the problem and I was able to then run the latest version of Wordpress.

Thanks for clarifying the policy for me Stephen.

Hi Folks, In a day or two i will need to send a one-time mass email from an .asp forum to about 3,100 members. Is this something that needs Jodo approval? I thought I remembered there being a policy including a mass email form I need to sign off on? If so could someone tell me where that is...

Thank you Manish! :) It appears as if your change has worked! Thanks again!