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Thanks Stephen! Just an FYI - the support tickets continue to deny there is a problem. We would like to inform you that control panel shows Average Disk Usage of the account which includes Emails, Databases and we files. I've sent them the same screen shots and acknowledge that disk usage does...

I am having issues again with disk usage. H-Sphere reports values that are VERY high. This seems to happen on old accounts - and these accounts are very stable, very few updates or changes made (nothing that would cause huge swings in disk usage, this is ABSOLUTELY not an issue with short term...

Can someone please explain the Web17 situation? Domains seem to randomly quit working, and so far support tickets only fix things one at a time? I guess I don't understand why a SERVER problem can't be fixed at the SERVER level. Making users submit EVERY single domain in a trouble ticket is...

I was just wondering how the Hsphere notifier (emails from Sales@...) worked (and I'm assuming this is the figure billing or the automated system will use at the end of the cycle). The numbers numbers in those emails don't seem to match anything I can see. Below is a more specific example from...

One more question: When I get emails from Sales@Jodo... about "Warning(Approaching resource limit)" for my disk usage, where do they get their totals from? My disk quota is 24 GB and I've bee getting reports from sales indicating my usage is steadily increasing - the last email update (today)...

Question: How can a basic HTML website from 2007 use 108 MB in disk space? Lots of photos...but still - I think we sized stuff to 400 pixels max back then! Answer: ModLogAn! 84 MB in 5,786 files!!!

I just got my billing notice too - I've been going through the cleaning process in the last few weeks. I've been with JODO for a similar amount of time - 2006 according to billing statements in the control panel. I've also had issues and I was equally frustrated with the Jodo billing...

One other thing I've recently discovered - ModLogAnalyzer is a HUGE disk hog!!!! I started going through old accounts looking at disk usage - almost EVERY old account (5+ years) had a HUGE modlogan folder. Most of these had thousands of files - on some old accounts there were 5,000+ files...

Here's an ironic twist: Account setup August 2014. Installed Word Press, completed site October 2014 - it's been basically static since that time. No email or anything, just a basic Word Press site. My local backup reports 66MB in disk usage The user control panel and File Manger report 65MB...

Thanks for the update! Is there any way this fix can be applied to all accounts? The only way I can determine a problem is by downloading every file from an account via FTP. Then, I check my local file size versus the size reported in either the Re-seller Disk Usage Report or in the user...

As a re-seller I occasionally see accounts where the actual disk usage is MUCH smaller than the value reported in H-Sphere. I've had this problem in the past, and I've currently got a support ticket open to address some specific issues - but I'm wondering if there is a more general explanation...

Thanks! Just trying to identify any possible item I may have missed. I'm still seeing a lot of probing in the logs - virtually all of the attempts have been from Russian based IPs, so it's making it pretty easy to deny them by blocks. Maybe it will be a quiet weekend...

One more question - in the first set of POSTs I posted, there is a POST from the server IP: 173.0.129.96 - - [20/Feb/2014:01:59:46 -0600] "POST /modules/mod_ariextmenu/mod_ariextmenu/seotWaI.php Is there anyway to tell what caused this or what file was being run that caused this POST? Most...

ABSOLUTELY! I personally learned this the hard way, I've spent tons of hours cleaning up a defaced site, and I'm STILL spending tons of time pouring over log files to make sure everything is clear. I can also attest to the issue of editors and plugins - be EXTRA diligent about plugins for...

This looks like the very beginning of the activity:

Can anyone help translate a few items I found in my Access Logs? Is the middle one the server POSTing?

I have a domain hosted at Jodo - the server IP is 173.0.129.96. The domain is using Google Apps, and has everything configured within the DNS section of the Jodo control panel. The domain is registered through GoDaddy, with Custom NameServers pointing to Jodo NS Recently I've been having...

Hey - AT&T looks like they've opened it back up! Hooray! Now if only I could get MelbourneIT to unlock one of my client's domains....I can't get them up on Cloudflare!

This looks to be server related - the same thing happened on Wednesday..... The last time I checked AT&T it was also down, so it looks like multiple issues. This is my monitor report (it's on a 10 minute interval, I don't know how the durations are really calculated or how accurate they...

Glad to see Web15 is back up! It is definitely blocked by AT&T again...same traceroute as before